CertifyPet ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy describes the types of information we collect, how we use it, and the steps we take to keep it secure when you access our website, request services, participate in consultations, or interact with us through SMS or email.
1. Information We Collect
We collect several types of information from users:
- Personal identifiers (name, address, email, phone number, date of birth).
- Demographic information that does not personally identify you.
- Internet, device, and usage information collected through cookies and analytics.
- Mental health, diagnosis, or therapy information needed to evaluate ESA or PSD qualifications.
2. How We Use Your Information
We use information you provide to deliver our services, schedule consultations with licensed mental health professionals, issue letters, provide customer support, send important notices, comply with legal obligations, and improve our website.
3. HIPAA & Confidential Health Information
Information related to your mental health and clinical evaluation is treated as protected health information (PHI). Our licensed providers operate under HIPAA-compliant practices. PHI is only shared with the licensed professional conducting your evaluation and never sold.
4. Sharing Your Information
We do not sell your personal information. We share information only with: (a) the licensed mental health professional handling your evaluation, (b) trusted service providers operating on our behalf under confidentiality agreements, and (c) when required by law.
5. Data Retention & Security
We retain personal information only as long as needed to provide services and comply with legal obligations. We use industry-standard security measures, including encryption in transit and at rest, to protect your information.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict use of your personal information. To exercise these rights, contact us at the email address below.
7. Cookies & Analytics
We use cookies and similar tracking technologies to operate the site, remember your preferences, and analyze usage. You can disable cookies through your browser settings, though some features may not function correctly without them.
8. Children's Privacy
Our services are not directed to children under 18, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with a revised effective date.
10. Contact Us
For questions about this policy, email info@bryahealth.com.